For tenants · 4 min read
One reference for every property: end repeated referencing
There is no good reason to be referenced from scratch for every property you apply for: your identity, income and rental history are the same facts regardless of the flat. Hilltro verifies you once — identity document plus facial match, affordability, address history — and attaches that verified profile to every enquiry and offer you make, so applying to a second property takes seconds, not another week of checks.
Frequently asked questions
Do I have to pay for referencing as a tenant?
No. The Tenant Fees Act 2019 bans charging tenants for referencing in England. On Hilltro, referencing is free for tenants and completed once, not per application.
What does the landlord actually see about me?
Landlords see summary outcomes: identity verified, referencing status, and an affordability indicator, plus your first name at the enquiry stage. They do not see your documents, bank transactions or full personal details until the tenancy genuinely progresses.
How long is my Hilltro reference valid?
Your verified profile stays with your account and is reused across applications. Time-sensitive elements like affordability can be refreshed if your circumstances change, without redoing identity verification.
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