For tenants ยท 4 min read
How to communicate with landlords online
The best tenant messages are short, specific and useful: who you are, when you can move, who will live with you, whether your referencing is complete, and any requests the landlord should know before accepting. Clear online communication makes you look proceedable and prevents misunderstandings later, especially when the message thread is tied to the viewing, offer and agreement.
Frequently asked questions
What should I say when requesting a viewing?
Say when you can move, who will live at the property, whether your referencing is complete, and why the property is a good fit. Keep it clear and polite.
Should I send documents in a landlord message?
No. Sensitive documents should go through the platform's referencing flow, not ordinary messages. Landlords usually need the outcome, not copies of your private evidence.
Can messages become part of the tenancy record?
They can be useful evidence, but agreed tenancy terms should be reflected in the offer or agreement. Do not rely on an informal chat line for an important condition.
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